ORDER INQUIRY

stpVx sells direct to Overseas Customers:

To estimate shipping and associated costs, please complete the enquiry-form below, and press SUBMIT when complete.

PAYMENT CURRENCY SPECIAL NOTIFICATIONS

Payment is accepted in Japanese YEN only.
Customers paying by Credit Card will receive a Quotation which will be valid for 5 x Working Days to complete payment via a secure link for payment directly on http://stpvestax.com where you will be presented with a personal link and green URL showing our Digicert Extended Verification SSL for your maximum protection and confidence.




Customers paying by Bank Wire Transfer must cover all transfer fees and bank charges – local and international.
After stpVx bank confirms receipt of payment, Customers will be emailed with Shipment and Tracking details.

SHIPPING

Products will be sent by EMS (Express Mail Service by Japan Post). EMS is safe, fast, cost efficient, and fully insured.
Your shipment can be Tracked via this website http://www.post.japanpost.jp/int/ems/index_en.html
If you have a specific request for a carrier, please let us know on the enquiry-form (“Comment or Question” section).

IMPORT DUTY TAXES

Japanese Consumption Tax (CT = 8%) is not required for international shipping.
Import Duty, Taxes, and Tariff Fees may be required in your Country. These costs vary country-to-country.
Customer is responsible to pay for Import Duty, Taxes, and Tariff Fees.
If you are unsure of these additional costs before placing order, please ask your local Customs Office for details. ***

*** If you require additional help on this point, please let us know on the enquiry-form (“Comment or Question” section above).

PRODUCT WARRANTY

We offer a 12-Month Limited Warranty on all Products, click here or check your product manual for details.

VOLTAGE

Products are designed to run on 100V ~ 230V Range.

PRODUCT DEFECTS OR RETURNS

If a product is damaged, defective, or incorrect, we will either arrange repairs and/or replacement or accept returns.
Please contact us within 3 Days of receiving the product. Please do not discard any of the packaging, manuals, or other that shipped with the product.
If the unit has been damaged due to a customer’s poor-handling, incorrect installation or application, we cannot accept returns.
Repairs of the above would be at the Customer’s expense. Please consult the Product Online Manual and/or Product Safety Guide included in the box.

CONTACT stpVx

Stpvestax Limited Liability Partnership (LLP)
3-30-15 Sakuragaoka
Setagaya Tokyo 156-0054 JAPAN
P: +81-3-5450-0801
E: international@stpvestax.com